Delivery & Returns

Delivery

All Qu pieces are made to order and crafted by hand in Cape Town, South Africa. Please allow up to four weeks from order confirmation for your piece to be completed.

Once dispatched, delivery times are as follows:

South Africa: 2–5 business days
Africa & Indian Ocean Islands: 5–10 business days
Europe, UK & USA: 7–14 business days
Rest of world: 10–21 business days

Delivery costs are calculated at checkout based on your location and the size of your order. For large or fragile items such as furniture and lamps, we ship with specialist art and furniture couriers to ensure your piece arrives safely. You will receive a tracking number once your order has been dispatched.

For international orders, please note that import duties and taxes may be applicable upon arrival in your country. These are the responsibility of the recipient and are not included in our prices.

Returns & Exchanges

Because every Qu piece is made to order specifically for you, we are unable to accept returns or exchanges for change of mind.

If your order arrives damaged or with a manufacturing defect, please contact us within 48 hours of receipt at hannah@plaster-art.co.za with photographs of the damage and your order details. We will assess each case individually and work with you to find a resolution — this may include repair, replacement, or a store credit at our discretion.

We take great care in packaging every piece for transit, but if damage occurs in shipping we will liaise with the courier on your behalf.

Custom & Bespoke Orders

We welcome enquiries for bespoke or custom pieces. Please note that custom orders are non-refundable once confirmed and in production. Get in touch via our Contact page to discuss your requirements.